Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Both practices are designed for easy access by disabled patients. A wheelchair is available and there are 2 tarmac parking spaces designated for disabled drivers and emergency vehicles.
Visit us on Facebook
Elmham and Swanton Morley Surgeries have now launched their own Facebook Page!
The page contains information from numerous NHS, charity and government organisations offering general advice, support and guidance.
Follow us on Twitter
You can also follow us on Twitter.
IMPROVED ACCESS APPOINTMENTS
We are pleased to announce that from the 1st September 2018 we will be offering Improved Access Appointments.
These appointments will be offered on weekdays between 7.30 a.m. and 8.30 a.m. and 6.30 p.m. and 8.00 p.m.
These appointments are able to be pre-booked and we hope that these appointments will be beneficial to those patients that have difficulty attending during our normal surgery hours.
STAFF TRAINING AFTERNOON
Advance notice of surgery closure at North Elmham and Swanton Morley surgeries on Thursday, 7th March 2019, between 1.00 - 6.30 p.m.
Telephone calls will be redirected to the Out of Hours service.
Please rest assured a duty GP will be on call for medical emergencies.
Please collect any repeat medications before 1.00 p.m.
GP PATIENT SURVEY
Some patients registered at Elmham Surgery will soon be invited to take part in a national survey about their experiences of local NHS services.
It covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please help NHS England by filling it in as soon as possible.
For more information visit www.gp-patient.co.uk
DISPENSARY NOTICE FOR PATIENTS
Due to increasing demand, we have extended our turn around from 48 hours to 72 hours for repeat medications.
If you have any questions or concerns, please do not hesitate to ask.
CLAIMING FREE PRESCRIPTIONS
The way in which fraudulent claims for free prescriptions are checked has recently changed. A new centralised unit has now launched to be more pro-active in fraudulent claims of free prescriptions.
If you are sure that the NHS covers the cost of your prescriptions, please show proof of your entitlement to the dispensary staff before signing the patient declaration every time you collect your medication.
If you claim free NHS prescriptions that you are not entitled to, you could face a penalty charge of up to £100, as well as the original prescription charge(s). An additional charge of up to £50 may apply if you do not pay within the required timescale.
If you are not sure whether you qualify, please pay for your prescriptions and ask for an NHS receipt, you may be able to claim a refund later.
YOUR CERTIFICATE IS YOUR PROOF - It must be in date when your prescription is dispensed and you should always show your certificate. Please always have it with you when you visit us in the future. Thank you.
We have been advised that Pharmacy2U has undertaken a mail drop detailing the service they provide; this mail drop also lists the local GP Practices who offer the NHS Electronic Prescription Service.
We want to ensure our patients are aware that we have not passed on any patient information to any third party and that we treat patient confidentiality very seriously.
We would like to make patients aware that we have no links with Pharmacy2U. If you are concerned or unsure about this, please speak with a member of our dispensary team.
PARK RUN PRACTICE INFORMATION
Park Run Practice
Please follow the link below, which will take you to the main CQC website where you can access our CQC Report from April 2016.
The New Norfolk Register of Disabled Children and Young People
Please follow the link for further information
NHS England Orthodontic Services
Patient letter regarding Orthodontic Services
GP REFERRAL TO A SPECIALIST
(Please see attached document for information)
GP Referral information
Our online service is called SystmOnline. It is only available to patients already registered at our practice.
SystmOnline allows you to do the following at a time convenient to you:
- manage appointments
- view/request prescriptions
- view a summary of your patient record
- complete surveys/questionnaires and submit them
To sign up to this service please come and see reception. Please note you will be required to provide proof of identity and complete an application form.
Reception will provide you with a user name and password, you can log in by clicking here
If you have any problems logging in, please go to:
Please note, SystmOnline is only available from within the UK.
(Site updated 18/02/2019)