Welcome to Elmham Group of Practices
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The pages contains information from numerous NHS, charity and government organisations offering general advice, support and guidance.
IMPROVED ACCESS APPOINTMENTS
We are offering Improved Access Appointments.
Appointments will be available on weekdays between 7.30 am and 8.00 am & from 6.30 pm - 8.00 pm
Appointments can be pre-booked and we hope that these appointments will be beneficial to those patients that have difficulty attending during our normal surgery hours.
We offer telephone consultations on Saturday and Sunday.
Do it online
Our GP online services SystmOnline that is only available to patients already registered at our practice, allows you to access a range of services via your computer, mobile or tablet. Once you have signed up for this service, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
To sign up to this service, please ask at reception or dispensary for an application form. Please note you will be required to provide proof of identity to complete your application form. On completion you will be given a user name and password and logon on to SystmOnline.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
If you are new to the area and would like to register at one of the practices, we would be happy to help you. Visit us for further information or complete our registration form. Find out more
All our practices are designed for easy access by disabled patients. There are designated spaces for disabled drivers and emergency vehicles. Wheelchairs are available on request.
GP PATIENT SURVEY
Some patients registered at Elmham Surgery will soon be invited to take part in a national survey about their experiences of local NHS services.
It covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please help NHS England by filling it in as soon as possible.
For more information visit www.gp-patient.co.uk
DISPENSARY NOTICE FOR PATIENTS
Due to increasing demand, we have extended our turn around from 48 hours to 72 hours for repeat medications. If you have any questions or concerns, please do not hesitate to ask.
Please note that from the 1st of June 2019 when ordering prescriptions online you will have to register for the SystmOne online service. Please ensure you write in the notes section where you want to collect your prescription from Elmham/Swanton, or home delivery/Post office.
CLAIMING FREE PRESCRIPTIONS
The way in which fraudulent claims for free prescriptions are checked has recently changed. A new centralised unit has now launched to be more pro-active in fraudulent claims of free prescriptions.
If you are sure that the NHS covers the cost of your prescriptions, please show proof of your entitlement to the dispensary staff before signing the patient declaration every time you collect your medication.
If you claim free NHS prescriptions that you are not entitled to, you could face a penalty charge of up to £100, as well as the original prescription charge(s). An additional charge of up to £50 may apply if you do not pay within the required timescale.
If you are not sure whether you qualify, please pay for your prescriptions and ask for an NHS receipt, you may be able to claim a refund later.
YOUR CERTIFICATE IS YOUR PROOF - It must be in date when your prescription is dispensed and you should always show your certificate. Please always have it with you when you visit us in the future. Thank you.
We have been advised that Pharmacy2U has undertaken a mail drop detailing the service they provide; this mail drop also lists the local GP Practices who offer the NHS Electronic Prescription Service.
We want to ensure our patients are aware that we have not passed on any patient information to any third party and that we treat patient confidentiality very seriously.
We would like to make patients aware that we have no links with Pharmacy2U. If you are concerned or unsure about this, please speak with a member of our dispensary team.
PARK RUN PRACTICE INFORMATION
Park Run Practice
The New Norfolk Register of Disabled Children and Young People
Please follow the link for further information http://time-for-me.org.uk
(Site updated 26/04/2019)